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Privacy Policy

Who we are

At Elidel Travel and Tours, we are committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect personal information related to our tour operator and travel agency services.

Collection of Personal Information

We collect personal information from individuals in a fair and lawful manner. The types of personal information we may collect include but are not limited to:

  • Contact information (name, address, phone number, email address)
  • Passport and visa details
  • Travel preferences and special requirements
  • Payment information (credit card details, banking information)
  • Emergency contact information

We collect personal information directly from individuals through various means, such as booking forms, reservation requests, email correspondence, and our website.

Use of Personal Information

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders. Handling this data also allows us to:

  • Send you important account/order/service information.
  • Respond to your queries, refund requests, or complaints.
  • Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
  • Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally, we may also collect the following information:

  • Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited and content viewed while your session is active.
  • Your comments and product reviews if you choose to leave them on our website.
  • Account email/password to allow you to access your account, if you have one.
  • If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

We may also use personal information for other legitimate purposes related to our business activities and as required by applicable laws and regulations.

Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

  • With the consent of the individual
  • To travel service providers (e.g., airlines, hotels, transportation companies) necessary for the provision of travel services
  • To government authorities or regulatory bodies as required by law
  • In connection with business transactions (e.g., merger, acquisition, sale)

We take reasonable steps to ensure that any third parties who receive personal information from us handle it in accordance with applicable privacy laws and maintain appropriate security measures.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. We maintain appropriate safeguards to ensure the confidentiality and integrity of personal information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. When personal information is no longer required, we securely dispose of or anonymize it.

Your Rights

You have the right to access and correct your personal information held by Elidel Travel and Tours. If you would like to review, update, or request the deletion of your personal information, please contact us using the details provided below.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Privacy Policy will be posted on our website, and the revised effective date will be indicated.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Elidel Travel and Tours.
14 Bia St Dzorwulu, Accra
+233 50 978 6653
info@elideltravels.com

By using our services or providing us with your personal information, you signify your acceptance of this Privacy Policy.

November 2025