Please read the following conditions carefully as bookings are accepted only in accordance with the terms and conditions set out below.
Your tour package cost includes hotel accommodations and surcharges, local ground transportation, airport transfers upon arrival and exit (where applicable), sightseeing and entrance fees per itinerary, cultural shows and admission charges as specified, daily meals as specified and English-speaking guides throughout tour. This therefore excludes all other services not specified in the tour.
Elidel Travel reserves the right to increase the price of a tour in the event of any increase in such costs as transportation and fuel, fees, taxes, or exchange rates. If this results in an increase of more than 15% of the holiday price you will be entitled to cancel your holiday with a refund of your money paid if you so desire. The price of the holiday will not change 30 days or less prior to departure
A deposit of 30% per person is required upon making a reservation. An amount of $500 is non-refundable for administrative charges. All payment and completed reservation forms should arrive at least 70 days in advance via email. The amount specified for each tour in US Dollars or Euros per person and can only be paid by cash or wire transfer. Once you have received your receipt and invoice for your deposit your reservation is considered confirmed.
If booking 2 calendar months or less from the scheduled start, payment must be made in full. Elidel shall not be held responsible for any expenses that may have been incurred as a result of the client’s booking.
If you wish to cancel your booking you must do so in email. You will then be subject to the following cancellation charges. Additionally, clients are subject to any cancellation fees assessed by the purveyors of services including hotels, rail or airlines used in the itinerary. Cancellations 70 days or more prior to departure will receive full refund minus the $500 per person administrative fee. 50-69 days will be subject to loss of deposit (30% trip price). 30-49 days will be subject to loss of 50% of program price. 29 days or less will be subject to 100% of program price.
Prices are based on current rates of exchange, tariffs and taxes. Elidel Travel & Tour reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Elidel Travel and Tour also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Elidel Travel and Tour’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
The Company strongly recommends that all travellers purchase trip cancellation and interruption, hospital and medical, and baggage insurance to protect their travel plans. You must also be fit and well to take part in these tours. They involve a significant amount of walking and stair climbing. It is the responsibility of the individual tour members to decide whether they are medically fit and able to undertake these tours
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on Responsibility on this page. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim, and they are not otherwise specifically addressed in these terms and conditions. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Elidel Travel and Tour will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while travelling should be made in writing within 30 days of the termination of the program.
Elidel Travel and Tour reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Elidel Travel and Tour, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their travel program escort at the beginning of their program.
Elidel Travel and Tour, its employees, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Elidel Travel and Tour companies). All such persons and entities are independent contractors. As a result, Elidel Travel and Tour is not liable for any negligent or willful act of any such person or entity or of any third person.
Elidel Travel and Tour, acts solely as agents for the client with respect to all transportation, hotel and other tour arrangements. In that capacity, Elidel Travel and Tour exercises all reasonable care possible to ensure the traveler’s safety and satisfaction, but, Elidel Travel and Tour neither assumes nor bears any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third-party involved in carrying the traveler or in affecting these tours. Elidel Travel and Tour is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such losses must be borne by the traveler, and tour rates provide for arrangements only for the time stated. Elidel Travel and Tour is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond Elidel Travel and Tour’ control, the passenger shall have the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s) as may be offered, or else, receiving a refund of as much of such advance tour expenditures as Elidel Travel and Tour can recover on the traveler’s behalf from carriers, third-party tour vendors, etc., but, Elidel Travel and Tour shall not have any obligation or liability to the traveler beyond the foregoing. Elidel Travel and Tour reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles, ships, or activities if this is required. Elidel Travel and Tour reserves the right to cancel, delay, or reschedule any tour prior to departure, and, so long as this is not due to any of the aforesaid causes beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if he/she so desires, less any non-refundable deposits or uncollectible expenses incurred.
In addition and without limitation, Elidel Travel and Tour is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are certain inherent risks in adventure travel of the type involved here. These include, but are not limited to, hiking, walking safaris, climbing injuries and altitude sickness, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
As a result of the spread of the coronavirus (Covid-19), governments and travel suppliers (including airlines, hotels, restaurants, guides and tourist attractions) have implemented health, safety, hygiene, security and other measures to be followed before, during and after your trip (collectively, the “Covid Measures”). As a result of Covid-19 and/or the Covid Measures, you and other travelers may experience, without limitation, (i) extended wait-times and other travel delays; (ii) shortening, prolonging, or cancelling your trip or trip excursions, not gaining entry to your destination country or certain tourist attractions, and/or returning home unexpectedly; and (iii) unexpected costs associated with Covid-19 testing and other Covid Measures, hospital stays, medical treatments, cancellations or change charges relating to your trip excursions, early cancellation or extended trip charges, as well as in-destination and home-country quarantine protocols. Because Covid Measures change day-to-day and from country to country, the preceding risks and costs associated with Covid-19 and the Covid Measures are not intended to be exhaustive.
You acknowledge (for yourself and on behalf of your traveling companions that have booked a Elidel Travel and Tour trip through or by you), that you will comply with, and will cause your traveling companions to comply with, all Covid Measures, and will do so at your cost and risk. For greater certainty, you agree that all costs associated with Covid-19 and complying with Covid Measures, including those set out above, have not been included in, and are in addition to, your trip price and you are fully responsible for, and shall pay, same. You (for yourself and on behalf of your aforesaid traveling companions and each of your and their family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives) covenant not to sue and release, waive and discharge Elidel Travel and Tour from any and all liability, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by you or your aforesaid traveling companions related to COVID-19, or similar virus. Covid Measures are generally updated frequently and are typically set out on government and travel supplier websites. We recommend that you visit these websites frequently before and during your trip.
The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. Elidel Travel and Tour reserves the right to decline to accept anyone on a trip. Elidel Travel and Tour reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding with the Alternative Dispute Resolution Act, 2010 of the Republic of Ghana.